Return & Exchange Policy for TheSteelPlus.com
Effective Date: 07-12-2023
At TheSteelPlus.com, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we are here to assist you with our Return and Exchange Policy. Please read the following guidelines carefully to understand the terms and conditions:
1. Eligibility for Returns and Exchanges
– We accept returns and exchanges within 10 days from the date of purchase.
– The item must be unused, in its original condition, and in the original packaging.
– Customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon receipt.
2. Return Process
– To initiate a return, please contact our Customer Service team at [email protected] within the specified return period.
– Provide your order number, a detailed reason for the return, and any relevant photos for defective or damaged items.
– Once your return is approved, you will receive instructions on how to proceed.
3. Return Shipping
– Customers are responsible for the cost of return shipping, except in cases where the item is defective or damaged.
– We recommend using a trackable shipping service to ensure your return is received by us.
4. Refund or Exchange
– Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange.
– If approved, refunds will be processed to the original payment method. Please allow 3-4 business days for the refund to be reflected in your account.
– Exchanges will be processed, and replacement items will be shipped promptly.
5. Defective or Damaged Items
– If you receive a defective or damaged item, please contact us immediately, providing photos and a detailed description of the issue.
– We will arrange for the return of the damaged item and, depending on availability, ship a replacement or issue a refund.
6. Non-Returnable Items
– Certain items, such as gift cards, are non-returnable.
7. Cancellation Policy
– Orders may be cancelled within 10 hours of purchase. Once the order has been processed, it cannot be cancelled.
8. Contact Information
– For any questions regarding our Return and Exchange Policy, please contact our Customer Service team at [email protected].
TheSteelPlus.com reserves the right to update or modify this policy at any time without prior notice. It is the customer’s responsibility to review the policy periodically.
Thank you for choosing TheSteelPlus.com. We appreciate your trust and look forward to serving you.
